Booking terms and cancellation.

Booking

Rides are booked on our online booking calendars, one for each dock, or by message on WhatsApp. Rides that have no calendar (flyboard, banana, donut, yacht and parasailing) are booked on WhatsApp.

Payment

We accept Visa, Mastercard, Apple Pay. Prices do not include tips. Tips are not required, but appreciated.

Cancellation and changes

• Free cancellation. Up to 24 hours before the activity, for a full refund.
• Less than 24 hours. Cancellations made less than 24 hours before the activity are not refundable.
• No-show. Not arriving at the booked time is charged at 100% of the booking.
• Changes. Changes asked for less than 24 hours before are subject to availability and not guaranteed.
• Weather. When the weather is unsafe or there is a technical issue, we reschedule the activity or give a full refund.
• Late arrival. Arriving late may shorten the ride, or cancel it without a refund, depending on availability.

Who can ride a jet ski

• Drivers must be at least 16 years old.
• Riders under 16 must ride with an adult.
• Up to 2 riders per jet ski.
• Not suitable for pregnant women.

What to bring

Passport or ID card and swimwear. Operator and passengers must wear protective clothing: the lower half of a wetsuit, or heavy, densely woven, close-fitting clothing that gives equal protection.

What is included with the jet ski

• Jet ski
• Life jacket
• Guide
• Free photos on a mobile phone (ask your instructor)
• Bottled drinking water (ask your instructor)

Not included: towels, showers and changing rooms (not allowed in the marina, to keep it clean).

Safety rules

Every rider gets a briefing before the ride. To avoid accidents, it is forbidden to break the caravan, circulate in a zigzag manner, overtake another jet ski, or change speed unexpectedly.

The controls and the rules are shown on the safety page.